Give us the function. Keep your focus.
Free up your internal resources. Focus on what matters.
Some work has to happen and nobody internally should be spending their week on it. We take the whole process — the people, the coordination and the accountability — and run it against agreed service levels, so it stops being something you manage.
Hand over a functionThe whole process, not a rented headcount.
An SLA you can hold us to
Performance is measured against agreed service levels rather than hours logged. You are buying an outcome, not a timesheet.
The team, sized and staffed by us
We decide how many people the process needs and cover absence, holidays and turnover. Continuity is our problem, not yours.
Process ownership end to end
Coordination, escalation and reporting sit with us. You get a single accountable partner instead of a group of individuals to direct.
Efficiencies that compound
Our people actively look for ways to automate and simplify the process they run, and those improvements stay in your operation.
Scoped first, then taken off your hands.
Alignment
We map the process as it runs today, agree what good looks like, and define the service levels it will be measured against.
Selection
We staff the function with the seniority the work actually needs, on the same hiring bar as every other Pearster engagement.
Transition
Knowledge transfer, tooling and access, run in parallel with your team until the handover is complete rather than on a cliff edge.
Run and improve
We operate against the SLA and keep looking for ways to make the process faster and leaner as it runs.